Q1: Is it all right to make a customer's brand name or LOGO?
Yes, we are mainly doing custom-made products according to the customer's requirements. We have customized production cases for TOP10 companies in the structured cabling system industry for over 11 years.
Q2: Are you a manufacturer or trading company?
We are a professional manufacturer of patch cords, modular plugs, and keystone Jacks with more than 16 years. The headquarters is in Dongguan 41,000 square meters facility and another two facilities are based in Hubei and Guizhou.
Q3: Can you do the design for us?
Yes, we have a dedicated engineering and support team to tailor-made the products according to customers' needs.Whether or not you have your own design or engineering team, our engineers are always there to support you. Our team of more than 100 engineers can make your drawings, sketches, and ideas into physical product. Our list of engineers include product, mechanical, technical, prototype, software, 3D(FF), costing, and quality engineers.
Q4: How can I get a sample to check your quality?
Usually, we will ship the samples by DHL, FedEx, UPS, or Registered Air Mail Small Packet.
Q5: Is the sample free, and How long can I expect to get the sample?
Yes, a free sample is offered. Most are shipped within 1-3 days. Customers sometimes need to pay the shipping fee for the sample
Q6: What products can you offer?
We specialize in manufacturing RJ45 plugs, patch cords, raw cables, keystone jacks. patch panels, network cabinets/racks, cable management tools, network faceplates, ethernet switches and smart home products
Q7: How many employees of your company? What about the technicists?
All 500 members of our team are committed to ensuring 100% satisfaction for our customers, including over 30 engineers and 20 quality management persons.
Q8: Where are your products mainly exported to?
Our main market is in North America, Europe, and Latin America. We have cooperated with the top 10 companies structured cabling system industry. We have faith in our product/service and professional team to make you and your customers satisfied.
Q9: Is there a MOQ requirement?
The RJ45 Modular plug MOQ is 5K pcs. The patch cord MOQ is 2000 meters per color. The keystone jack MOQ is 500pcs.
Q10:What's your payment term?
We offer prices based on FOB Shenzhen, CIF, FCA, EXW, or other special request. For the payment terms, usually, it is T/T, a 50% advanced deposit, and the balance paid before the shipment. We also accept the L/C (Letter of Credit) payment method.
Since we have stores on alibaba.com. We can also finish the transaction on alibaba.com. We will draft a trade assurance order and generate a payment link through Alibaba.com. And when you finish the payment on alibaba.com. Your order's delivery will be guaranteed by alibaba.com.
Q11: Is technical assistance available to determine the cable assembly we need?
Yes, our sales and product support team have significant experience in providing any needed technical assistance. We can even help you determine the exact assembly requirement from incomplete information.
Q12: Where is your company?
We now cover both North and South areas in China with 41,000 square meters facility in Dongguan and another two facilities based in Hubei and Guizhou.
Q13:Where is your loading port?
Shenzhen port. We are in Dongguan, and we are only 40 kilometers away from the Shenzhen port, it is very convenient and efficient to ship goods to any other countries.
Q14: How soon we can get an email response from your team?
We will reply to you within 24 hours during the working day.
Q15:What is the advantage of our Cobtel Plug?
Our capacity for RJ45 plug is 5 million pcs/day. Cobtel has a prong-designed contact blade that can fit both stranded and solid cables. And we can provide you with a gold plate which the thickness of gold could be up to 50U".
Q16: Does your product have warranty service? How long is the warranty period?
Yes, all of our products carry a lifetime warranty. If they ever fail in the field they will be replaced at no charge.
Q17: How long is the delivery period of the product?
Most are shipped within 7 days after receipt of the order. For urgent orders, we could make it a priority. For larger quantities, we can ship partials almost immediately, if necessary, and work with you on a delivery schedule for the balance.
Q18:What quality certifications do you have?
We have certification EC/SGS/CSA/UL/CE and all our products are in line with RoHS and REACH requirements. Our company holds ISO9001, ISO14001, and IA TF16949 certifications.
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